There’s a moment every restaurant owner knows well—the quiet between orders, where you’re wondering what more you can do to keep customers coming back and spreading the word. In today’s digital dining world, it’s no longer just about great food—it’s about great reviews. One glowing review can bring five new customers through your doors. One negative one can make others think twice.
Online ratings now play a big role in how customers choose where to order from, especially on platforms like foodpanda, where diners scroll, click, and decide in seconds. Restaurants with higher ratings don’t just look better—they perform better. They appear higher on search results, get more orders, and build stronger customer loyalty.
If you’re wondering how to unlock more of those 5-star reviews, here’s the good news: it’s not a secret reserved for big brands or trendy spots. With the right steps, your restaurant can shine brighter too.
Why Listing on foodpanda is Your First Step Toward 5-Star Success
Before we dive into tips, let’s talk about the most effective move you can make: getting listed on foodpanda.
>foodpanda is the leading online food delivery platform across Asia, connecting restaurants with thousands of hungry customers daily
>It offers powerful visibility, placing your restaurant on an app that customers already trust and use regularly
>Your business gets discovered by people who are actively looking to order, not just browsing
>foodpanda provides tools that help you track reviews, ratings, and customer feedback—so you know exactly what to improve
>Listing also comes with access to foodpanda’s support team, delivery logistics, and marketing tools
Being on foodpanda isn’t just about delivery. It’s about opening a door to a larger audience and using their built-in platform to grow your brand. It’s your launchpad to more 5-star reviews.
Simple Ways to Attract More 5-Star Reviews on foodpanda
Once you’re listed, here’s how to win customers over—again and again.
>Keep it consistent
Customers remember how your food tastes, how it’s packaged, and how fast it arrives. Maintain a consistent standard across all orders—from peak hours to slow days.
>Get the details right
Make sure every order is accurate. Include everything the customer asked for, especially special requests or dietary preferences. A small miss can lead to a big drop in ratings.
>Improve your packaging
Good packaging shows you care. Use spill-proof containers and eco-friendly materials to impress customers and keep food warm and safe.
>Use real photos and honest descriptions
Let your menu reflect reality. Mouth-watering but honest food photos help set expectations right and avoid disappointment.
>Say thank you—personally
Include a small handwritten note or message that thanks the customer and encourages them to leave a review. A personal touch can go a long way.
>Respond to feedback—quickly and kindly
Whether the review is good or bad, respond to it. Show that you care. A thoughtful reply can turn a bad experience into a second chance.
How foodpanda Helps You Build Customer Trust
One of the strongest tools you get when listed on foodpanda is access to ratings and reviews data. This feature lets you:
>Understand your average rating and compare it over time
>Read real customer feedback and use it to improve
>Reply directly to reviews to show customers you care
>Stand out with a higher rating that boosts your ranking in the app
In fact, restaurants with higher ratings on foodpanda see up to 2.4x more orders and 3.8x more sales than those with lower scores. Customers naturally trust what other customers say. So the better your reviews, the better your chances of getting chosen.
A Quick Tip: Ask and You Shall Receive
Many happy customers simply forget to leave a review. Give them a little nudge.
>Send a friendly reminder through the app after a successful order
>Offer small promotions or a free side dish for customers who leave feedback
>Guide them with simple steps on how to review on the foodpanda app
It’s all about making the process easy and making your appreciation visible.
Final Thoughts
Running a restaurant is hard work. But in a digital-first world, great food alone isn’t enough. Reviews have become the new word-of-mouth—and foodpanda is the marketplace where your story gets told.
Get listed, show up strong, respond with care, and give your customers every reason to leave a 5-star review. The stars will follow.
FAQs About Getting 5-Star Reviews on foodpanda
> How do I list my restaurant on foodpanda?
You can register your restaurant through the foodpanda self-signup portal. It’s a quick and easy process that helps you reach thousands of new customers.
> How are ratings calculated on foodpanda?
Ratings are based on average customer reviews over time. Every rating counts toward your overall score, so consistency matters.
> Can I reply to negative reviews?
Yes, foodpanda allows you to respond to both positive and negative reviews. A polite and professional response helps repair relationships and shows accountability.
> How do reviews impact my visibility on foodpanda?
Restaurants with higher ratings appear higher in the app’s search results. This means more people see your listing, which can lead to more orders.
> What’s the best way to encourage reviews?
Ask customers after a successful delivery, offer a small incentive, and make sure they know how to leave a review on the app.
